FAQ’s

At HVAC+, we believe in transparency and making your air conditioning journey stress-free.

Whether you’re planning an installation, booking a service, or curious about our commercial capabilities, this page covers the most common questions we get from homeowners, builders, and business owners across Brisbane. Still need help? Contact our team — we’re here to help.

General & Service area

  • We service Greater Brisbane and surrounding suburbs including Hamilton, Hendra, Ascot, Clayfield, Nundah, Chermside, Aspley, Wavell Heights — plus many more. View full service area

  • Yes — HVAC+ holds a QBCC Unlimited Design Licence (Mechanical Services), Electrical Contractor Licence, and Refrigerant Trading Authorisation. We’re fully insured and OH&S compliant.

  • Absolutely. All quotes are free and obligation-free. We’ll recommend the best solution based on your needs, budget, and space. Request a quote today

  • Yes — we regularly coordinate with landlords, tenants, and agencies for both installation and servicing. We offer flexible appointments and clear documentation for all parties involved.

Installations

  • Yes. We install high-quality split systems, ducted systems, and rooftop units for both residential and commercial properties.
    Want to compare options? Split vs Ducted - what’s best for you

  • It depends on factors like your home’s layout, insulation, windows, and daily usage. We’ll assess your space and recommend the most energy-efficient option.

    Not sure if you need split or ducted? Read our guide

  • Split systems typically take one day. Ducted systems and commercial installs may take longer, depending on complexity and site access.

  • Yes — removal and responsible disposal of existing systems is included with your new installation.

  • Absolutely. We walk you through all settings, thermostat functions, and maintenance tips for optimal performance.

  • Yes — we supply and install smart climate systems including Airtouch 5 and other advanced control options.

  • All installations are backed by a 5-year workmanship guarantee, provided regular annual servicing is carried out by HVAC+.

  • We work with industry-leading suppliers like Daikin, Mitsubishi Electric, ActronAir, Panasonic, Fujitsu, Reece, Polyaire, and Actrol — chosen for reliability, support, and performance.

  • Yes — high-set Queenslanders, tight-access townhouses, commercial spaces — we engineer tailored solutions for tricky installs. Our Unlimited Design Licence allows us to handle complex layouts confidently.

Repairs & Servicing

  • Yes — subject to availability. Call early for priority bookings.

  • Turn the unit off, check your filters, and contact us. We’ll run a full diagnostic and provide fast, effective repairs.

    Not sure what the issue might be? See common air conditioning problems we fix

  • We provide limited emergency callouts, especially during peak demand or urgent breakdowns. Call our team now

  • We assess your system’s age, performance, and cost of repair vs. replacement, and give honest advice with no upselling.

    Check out the most common ai conditioning faults we handle: Read now

  • Residential: To maintain Manufacturers Warranty – Manufacturers specify that servicing is undertaken every year. Failing to do so could result in your warranty claim being denied. 

    Commercial: Depending on the application AS 1668.2:2024 advises at least every 3 months.

    Not sure if it’s time?     Read 5 Signs your system needs a service

  • Yes — for homes and businesses. We’ll tailor a schedule to your needs to reduce breakdowns and protect your system long-term.

    Learn how to spot issues before they start → Read More

  • Yes — use our contact form to request a service, quote, or callback. We'll respond within 24 hours.

  • We service all major systems including Daikin, Mitsubishi Electric, Panasonic, ActronAir, Fujitsu, and more.

  • Always. We leave your space clean, tidy, and ready to enjoy — no loose wires, no rubbish, no stress.

Commercial Design & Engineering

  • It allows us to legally design HVAC systems of any size or complexity in Queensland — including commercial, healthcare, education, retail, and high-rise residential builds. We provide certified calculations, documentation, and layout drawings in-house.

  • Absolutely. We regularly collaborate with construction teams to integrate HVAC into your build smoothly — from planning to commissioning. Our early involvement often prevents delays and reduces redesign costs.

  • Yes. Our team can handle everything from: commercial fit-outs, multi-story projects, to rooftop packaged units. Our installations are engineered for performance, compliance, with future maintenance in mind.

  • Yes. Rooftop systems are ideal when space is limited or for commercial layouts. We’ll assess your building’s structure and zoning to determine the best fit.

What makes HVAC+ Different?

  • We show up. We communicate clearly. We keep you informed from quote to completion — no vanishing acts, no excuses.

  • Yes — we handle installs and servicing for rentals and investment properties. We communicate clearly with owners, tenants, and managers so no one’s left guessing.